We provide all dimensions for our products in their item descriptions. It is the Customer’s sole responsibility for measuring home doorways, stairways, hallways and the intended space for the item to ensure fitment prior to purchase.
Product that does not fit into the intended room or space is not returnable or refundable.
Any of our Dent & Scratch items are sold As-Is.
It is the customer’s responsibility to fully inspect any items purchased directly off the showroom floor PRIOR to completing purchase. There are no returns on any floor display for any reason.
All deliveries and installations are handled by a third-party service, which is experienced, licensed and insured.
All items are inspected thoroughly prior to delivery.
If products have been assembled or have been attempted to be assembled, we cannot accept them as returns. Please see our Right to Repair policy for items that are damaged or defective PRIOR to any assembly attempt.
If a personal repair is attempted to a damaged/defective item, and we have not been contacted for a replacement part/piece, the item(s) will no longer be eligible for a repair or exchange of any kind.
** We are not responsible for errors and/or any damage that occurs from incorrect assembly. **
Metro Appliance has the right to repair a defective item before replacing it in its entirety.
In many situations, a defective item can be simply fixed with swapping out a damaged part. If the item is unable to be fixed with a replacement part, then we will exchange the entire item for a new one.
It can take up to 14 business days to receive a confirmation from the warehouse that a replacement item or piece is available.
We have always (and will always!) make every effort to get in touch with customers and make arrangements to have their item(s) picked up or delivered.
Any customer who leaves paid-for items at our location for longer than 30 days, without communication and without making prior arrangements with us, will forfeit those items.
Forfeited items will be no longer be available and removed from the premises. We appreciate your cooperation!